FAQs
General Information:
Payment Options: We gladly accept payments via PayPal and all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
How to Order:
Browse our selection and add your desired items to your shopping cart.
Proceed to checkout, where you’ll securely enter your billing and shipping details.
Select your preferred shipping method from the available options.
Review your order summary and finalize your purchase with confidence.
Managing Your Order:
Need to Make a Correction? We understand that mistakes can happen. If you need to correct an error in your order, please contact our Customer Support team immediately at [email protected], providing your order number and the necessary correction. We will make every effort to accommodate your request.
Changing Your Order: We are happy to assist with order modifications whenever possible. To request a change, please email [email protected] with your order details and the specifics of the requested modification. Please note that due to our rapid processing times, changes can typically only be accommodated within the first 24 hours after your order is placed.
Cancelling an Order: You may cancel your order if it has not yet entered the production phase. Generally, this window is within 24 hours of payment. To request a cancellation, please promptly email [email protected], including your order details. We will confirm whether the cancellation is possible. Once production begins, we are typically unable to cancel your order.
Shipping and Tracking Information:
Shipping Confirmation and Tracking: As soon as your order is carefully packaged and shipped, you will receive a shipping confirmation email containing your unique tracking number.
Receiving Your Tracking Number: Tracking numbers are generated and dispatched via email within 3-7 business days following order processing. If you have not received your tracking information after 7 business days, please do not hesitate to contact our Customer Support team at [email protected] for a status update.
Understanding Tracking Updates: Tracking information may not update instantaneously. Please allow the carrier some time to process and update your shipment’s status. If your tracking information has remained unchanged for more than 10 days, please contact us at [email protected], and we will investigate on your behalf.
Please Note: While we strive for timely delivery, unforeseen circumstances such as inclement weather or global events may occasionally impact shipping times. Your patience and understanding are greatly appreciated.
Haven’t Received Your Order? First, please check your tracking information for the most up-to-date delivery status. If the tracking indicates “Delivered,” we kindly ask that you allow an additional 1-2 business days, as packages can sometimes be marked delivered prematurely or left with a neighbor. If, after this period, you still haven’t received your order, please email [email protected] so that we can promptly initiate an investigation.
Keeping You Informed: We will keep you updated on your order’s progress with the following email notifications:
An order confirmation email immediately after successful payment.
A notification email when your order enters the production queue.
A shipping confirmation email with your tracking number as soon as your order leaves our facility.
You can also access the most current information through the receipt link included in our email correspondence. To ensure you receive these important updates, please check your spam or promotions folder.
Returns, Refunds, and Addressing Issues:
Defective, Incorrect, or Wrongly Sized Items: We stand behind the quality of our products. If you receive an item that is defective, the wrong size, or an incorrect product, please email [email protected] with clear photos of the issue. Our dedicated team will work diligently to resolve the problem to your satisfaction, which may include sending a replacement item.
Our Hassle-Free Return Policy: We want you to be completely satisfied with your purchase. Please review our comprehensive Return Policy: https://vinkoprints.com/refund_returns/ for complete details on eligibility and procedures. If you believe your order qualifies for a return, please contact us, and we will guide you through the process.
Refund Status Inquiries: If you are expecting a refund and it hasn’t yet arrived:
Please double-check your bank account statement.
Contact your credit card company, as processing times can vary depending on the issuer.
If you have completed these steps and the refund is still not visible, please contact our Customer Support team at [email protected] for assistance.